With technological advancements, hotels can create more personal and immersive experiences for their guests-with everything from in-room voice control to 360-degree virtual tours of hotel amenities. Technology is also being used for more efficient operations, such as connecting rooms with wireless devices and developing tools that help staff be more efficient with their time.
Technology is changing the hotel industry in a way that has never been seen before. From the way guests book their rooms to the personalized experiences they receive once checking in, hotels utilize technology to enhance every aspect of their stay.
Guests can book a room with the click of a button. Guests even have more control over their stay with voice commands to turn on and off the lights.
This exploration of the future of hotels describes how technology will continue to impact the hotel industry in various ways. From guests being able to choose which room type they want when booking, integrating with their favorite travel apps, and following along on social media about a property while staying there, hotels are using technology to enhance every aspect of their stay.
There are many ways to improve the experience for hotel staff members and those who work behind the scenes. Each new development is bringing hotels closer to greater efficiency, from using apps that offer a digital employee guide when they’re on shift to making it possible to use tablets and smartphones as check-in terminals.
Hotels are already using technology today to make it easier than ever before for guests to book their rooms. For example, Marriott International currently offers its “Marriott Mobile App” available for free download across all platforms, including iOS and Android devices. The app allows customers to book stays, review rewards status and points balances, access special offers, and locate the nearest hotel at any time. Guests can also quickly connect with Hotel customer service agents 24/7.
Other hotels allow guests to book rooms on their website or through a reservation call center. Using these methods, guests can easily choose from multiple room types, including standard, king suite, and spacious corner suites. In addition, they can customize their stay by adding amenities to their booking for an additional fee.
For instance, guests during the winter season might request a golf simulator to enable them to enjoy the sport without visiting the nearest course. There are golf simulators under $1000 the hotel can buy, and of course, they can always charge extra dollars for this amenity.
Some other options hotels can offer include meals in restaurants after check-out that day, dining credits for breakfast or dinner; spa services; golf fees; parking charges, and more.
Virtual reality is changing the way people view a property before visiting it in person. In addition to allowing hotel guests to enjoy their vacation before arrival fully, virtual reality also allows them an opportunity to experience specific rooms and amenities at a given hotel without being present on site. Today, many hotels use VR technology, including Marriott International, which has dedicated one of its showrooms in Orlando to showcase its latest developments in VR. For example, during CES 2016, Marriott unveiled “VRoom Service,” which provides guests with 360-degree visualizations of properties before they visit them in person.
Acting as a complement to its guest rooms, the hotel boasts an outdoor pool and spa that allows guests to utilize golf simulators under $1000. Since the property is not located near any natural ponds or lakes, the hotel uses its technology to bring its unique amenity to life for those who cannot visit it in person.
How hotels market their property is a significant contributor to how guests and prospective visitors perceive them. Therefore, guest feedback can directly impact whether or not people choose that hotel when planning their next vacation. Technology has made it possible for hotels to connect with guests on an entirely new level. Using social media channels, such as Facebook, Twitter, and Instagram, properties can now share real-time information about special events at the hotel, including sporting events, weddings, and other celebrations. In addition, photos of hotel rooms and amenities are more easily accessible using hashtags on any social media platform so potential guests can gain insight based on what others are posting online.
The hotel industry is adapting to a new form of technology. Using social media, the way people view the property before they arrive has changed.
As technology becomes more ingrained in our society, it is also transforming the way that we travel. Today’s hotels use cutting-edge virtual reality programs to allow guests to customize their stay before they arrive and explore the property from home via social media channels such as Facebook and Twitter. The future of hospitality looks bright thanks to technological innovation!
See our other blog to know more about the hotel industry.
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