When travellers are looking for a place to stay, they often have a lot of different factors to consider. But sometimes the little things can make all the difference, and that’s why we’ve put together a list of 10 overlooked features that can make your hotel stand out. From comfortable beds and quiet rooms to delicious food and great customer service, these are the details that can really make your guests feel at home. So make sure you’re paying attention to all of them!
1. Comfortable beds: This one might seem obvious, but it’s worth mentioning because it’s so important. Your guests need to be able to get a good night’s sleep, and that means having comfortable beds. Make sure your mattresses are of good quality and that your sheets and pillows are clean and inviting.
2. Quiet rooms: A good night’s sleep also means being able to relax in a quiet room. That means paying attention to things like noise levels from the outside and inside your hotel, and making sure that there aren’t any loud guests disturbing the peace.
3. Delicious food: Whether you’re offering a complimentary breakfast or evening snacks, it’s important to make sure your food is delicious. This is one area where you really don’t want to skimp on quality because it will reflect poorly on your hotel as a whole.
4. Great customer service: From the moment your guests arrive until the moment they leave, they should feel like they’re being taken care of. That means having friendly and helpful staff, providing any information they need, and dealing with any problems or concerns they have.
5. Clean rooms: This is another one that seems obvious, but it’s worth mentioning because it’s so important. Your guests should feel like their room is clean and comfortable, and that means paying attention to things like dusting, vacuuming, and making sure the bathroom is sparkling.
6. Convenient amenities: Your guests should be able to find everything they need during their stay, and that means having convenient amenities like an on-site restaurant, laundry facilities, and a business center.
7. A great location: Whether your hotel is in the heart of the city or in a more rural area, it’s important to make sure it’s easy to find and that there’s plenty to do nearby. Your guests should feel like they’re in a convenient location, and that means having things like public transportation and attractions within easy reach.
8. A relaxing atmosphere: Your hotel should be a place where your guests can relax and feel at ease. That means paying attention to things like the décor, the lighting, and the overall ambiance of your property.
9. A sense of security: Your guests should feel safe during their stay, and that means having things like security cameras and staff on hand to help if there’s an emergency.
10. A fair price: Last but not least, you want to make sure your guests feel like they’re getting a good deal. That means being transparent about your pricing and any fees, and making sure that your rates are competitive.
These are just a few of the things you should keep in mind when you’re running a hotel. By paying attention to all the details, you can make sure your guests have a memorable and enjoyable stay.